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Plvwc handles mop return requests through one written review so the ordered cleaning-tool structure, every supplied dry component, visible condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Mop returns are assessed as complete sets. Every listed head, handle section, coupler, grip, trigger, empty bottle, cap, nozzle, collar, socket, strand bundle, pad, comb, and care card must remain together in the supplied quantity. For floor-mop orders, support review may refer to head geometry, handle-section count, threaded or telescoping joints, trigger, bottle, nozzle, ratchet collar, strand bundle, pad material, pad count, attachment method, supplied tools, unused clean condition, and the delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused, clean, and completely dry, with no floor contact beyond a protected inspection surface, water, cleaning solution, detergent, dirt, dust, hair, grease, odors, stains, strand wear, pad compression, washing residue, liquid in the bottle, chemical residue, scratches, bent tubes, stripped threads, forced joints, stretched elastic, or altered parts. A customer may unpack, count, visually inspect, and assemble the dry empty components once on a protected surface without cleaning a floor.
Repack an approved mop return clean, empty, and completely dry. Separate handle sections only at their intended couplers, cap an empty bottle, protect triggers, nozzles, swivel joints, ratchet teeth, sockets, and head corners with fibre padding, and place every unused pad, strand bundle, and supplied tool in a clean paper sleeve. Immobilize all pieces lengthwise in one sturdy outer carton without sharply bending tubes, compressing fibers, stretching elastic, or placing adhesive directly on a product surface. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect returned components and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@plvwc.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 6824 Gulf of Mexico Dr, Longboat Key, FL 34228, United States.
In the first email, identify the SKU and exact mop format. State whether the request concerns head dimensions, handle sections, couplers, trigger, empty bottle, nozzle, swivel or pivot joint, ratchet collar, strand count, pad count, elastic or hook-and-loop attachment, supplied comb, visible delivery damage, or a missing component. Clear photographs of the complete dry product and parcel may assist with visible damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available mop format after the original complete unused set is approved for return. Head shape, handle reach, wet or dry use, bottle or wringing mechanism, pad or strand material, supplied pieces, care, price, and product net weight can differ and should be reviewed before a replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@plvwc.shop or +1 (605) 607-2653. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).